Refund policy
At Angkraft, we carefully inspect and pack every order before dispatch. Our sarees are handcrafted and may contain natural variations in weave, texture, colour and motifs that are characteristic of handloom and artisanal textiles.
We encourage you to carefully review the product photographs, description, measurements and other details before placing your order.
1. Eligibility for Return
A return may be accepted only in the following circumstances:
- The product received is damaged or defective.
- The product received is different from the product ordered.
- The product has a significant manufacturing defect that was not disclosed in the product description.
All return requests are subject to verification and approval by Angkraft.
2. Return Request Period
Customers must contact Angkraft within 48 hours of delivery if they receive a damaged, defective or incorrect product.
Return requests submitted after this period may not be accepted.
To raise a return request, please contact us through WhatsApp or email with:
- Order number
- Clear photographs of the product
- Clear photographs of the packaging and shipping label
- A short description of the issue
- Video evidence of opening the package, where available
Providing an unboxing video is strongly recommended and may assist us in verifying damage or discrepancies.
3. Condition of Products
To be eligible for an approved return, the product must be:
- Unused and unworn
- Unwashed
- Free from perfume, stains, makeup or other marks
- Free from alterations, stitching or other modifications
- Returned with the original packaging, tags and accompanying items, where applicable
Products that do not meet these conditions may be rejected upon inspection.
4. Handcrafted and Handloom Variations
Angkraft products may be handcrafted or handwoven. Minor variations in:
- Colour
- Texture
- Weave
- Motifs
- Border
- Thread
- Finish
may occur due to the nature of the handcrafting and weaving process.
Such natural variations are not considered defects and generally will not qualify for return or refund.
Similarly, slight differences between the colour displayed on your screen and the actual product may occur because of photography, lighting and individual device settings.
5. Change of Mind
Returns or exchanges due solely to change of mind, personal preference, colour preference, or the product not looking exactly as expected may not be accepted.
We therefore encourage customers to contact us before placing an order if they require additional photographs, videos, measurements or product information.
6. Sale, Discounted and Special Orders
Products purchased under a sale, clearance, special offer or other promotional campaign may be subject to different return conditions, which will be communicated at the time of purchase.
Customised, personalised or specially prepared orders may not be eligible for return unless they are received damaged, defective or materially different from what was agreed.
7. Return Approval
Once a return request is received, Angkraft may review the photographs, videos and other information provided.
If the return is approved, we will provide instructions regarding the return shipment.
Customers should not send products back without receiving return instructions from Angkraft.
8. Return Shipping
Where Angkraft determines that the product was delivered damaged, defective or incorrect, Angkraft may arrange or reimburse reasonable return shipping costs, subject to verification.
For returns that are not attributable to an error or defect on the part of Angkraft, return shipping costs, where a return is approved, may be borne by the customer.
9. Refunds
Once the returned product is received and inspected, Angkraft will communicate whether the refund has been approved.
For an approved refund, the amount will generally be refunded to the original payment method, subject to the applicable payment gateway and banking timelines.
Shipping charges, payment gateway charges or other non-refundable charges, where applicable, may not be refundable unless required by applicable law.
10. Refund Processing Time
After approval, refunds are generally initiated within 5–7 business days.
The time taken for the amount to appear in the customer's bank account or card account may vary depending on the payment gateway, bank or financial institution.
11. Exchanges
Exchanges are not guaranteed and are subject to product availability and approval by Angkraft.
If the requested replacement product is unavailable, Angkraft may offer an alternative resolution, including a refund where applicable.
12. Incorrect Address or Failed Delivery
Customers are responsible for providing a complete and accurate delivery address and contact details.
If an order is returned to Angkraft because of an incorrect address, incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts attributable to the customer, any refund or re-shipment will be subject to the applicable shipping and handling costs.
13. Damaged Package
If the outer package appears visibly damaged or tampered with at the time of delivery, customers are advised to:
1. Photograph the package before opening it.
2. Record an unboxing video where possible.
3. Contact Angkraft as soon as possible.
This documentation may be required to assist with an investigation with the courier partner.
14. Cancellation of Orders
If you wish to cancel an order, please contact Angkraft as soon as possible after placing the order.
Cancellation requests may not be accepted once an order has been processed, packed or dispatched.
15. No Unauthorised Returns
Products returned without prior approval or without following the return instructions provided by Angkraft may not be accepted or processed.
16. Consumer Rights
Nothing in this policy is intended to restrict or exclude any rights or remedies available to consumers under applicable Indian law.
Where applicable law provides a consumer with rights that are more favourable than those described in this policy, those legal rights will continue to apply.